AI Engineer I

Company Overview

American Express is a financial services company that provides credit cards, charge cards, payment solutions, and related services. It was founded in 1850, and is headquartered in New York, New York, USA, with a workforce of 10001+ employees. Its website is

About the Role

American Express is a well-established company focused on innovation and customer service. They are seeking an AI Engineer I to contribute to the development of agentic AI systems that operate on real financial data, collaborating with experienced engineers and product teams to design and implement AI-powered features.

Responsibilities

• Contribute to the design and implementation of LLM-powered and agentic product features
• Build and extend agentic AI workflows that reason over context, call tools, and perform actions under guidance from senior engineers
• Help implement and maintain retrieval-augmented generation (RAG) pipelines over financial data, with an emphasis on correctness and safety
• Contribute to shared AI infrastructure such as LLM services, orchestration components, and evaluation or monitoring tooling
• Participate in operating AI systems in production, including monitoring, debugging, and improving reliability and performance
• Collaborate closely with product and design partners, learning to translate customer needs into technical solutions

Skills

• 1+ years of professional software engineering experience
• Some hands-on experience building or contributing to AI-powered features, LLM-based applications, or applied ML systems (professional or project-based)
• Solid engineering fundamentals in at least one backend language (Python, Go, or TypeScript)
• Familiarity with APIs, basic cloud concepts, and modern development practices
• Interest in agentic AI systems, autonomy, and AI-assisted development workflows
• Willingness to learn, take feedback, and grow technical ownership over time
• Comfort working in collaborative, cross-functional teams
• A strong customer mindset and curiosity about real-world problem solving
• Exposure to LLM tooling, prompt engineering, RAG, or agent frameworks through work, coursework, or personal projects
• Internship or early-career experience in fintech or other regulated environments
• Contributions to open-source projects, hackathons, or side projects related to AI or developer tooling

Benefits

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

H1B Sponsorship

American Express has a track record of offering H1B sponsorships, with 137 in 2025, 95 in 2024, 95 in 2023, 131 in 2022, 111 in 2021, 114 in 2020. Please note that this does not guarantee sponsorship for this specific role.