Customer Data Insight Analyst – Remote

About Company

Majid Al Futtaim is a leading shopping mall, communities, retail, and leisure pioneer across the Middle East, Africa, and Asia. Since its inception in 1992, Majid Al Futtaim has expanded to operate 29 shopping malls, 13 hotels and four mixed-use communities, with further developments underway in the region. The company is the exclusive franchisee for Carrefour in over 30 markets and operates more than 370 stores. Majid Al Futtaim also operates popular leisure and entertainment experiences such as VOX Cinemas, Ski Dubai, Magic Planet, and Little Explorers. We are committed to creating great moments for everyone, every day, and our success is driven by our talented people and our deep understanding of the markets we serve. We leverage data and technology to constantly innovate and deliver unparalleled customer experiences. Join us and be part of a team that is shaping the future of retail and leisure.

Job Description

Are you a highly analytical and curious data professional with a passion for uncovering compelling customer insights? Majid Al Futtaim is seeking a talented and experienced Customer Data Insight Analyst to join our dynamic team. In this fully remote role, you will be instrumental in transforming vast quantities of raw customer data into actionable strategies that drive business growth and enhance customer experiences across our diverse portfolio of brands. You will leverage advanced analytical techniques, statistical modeling, and data visualization tools to understand customer behavior, segmentation, loyalty, and engagement. This position offers a unique opportunity to work with rich datasets from retail, entertainment, and e-commerce platforms, directly influencing strategic decisions in one of the region's most prominent conglomerates. We are looking for someone who thrives on challenging the status quo, asking tough questions, and providing data-backed recommendations that can lead to tangible business impact. The successful candidate will not only be proficient in data manipulation and analysis but also possess exceptional communication skills to translate complex findings into clear, concise, and compelling narratives for diverse stakeholders, from marketing managers to executive leadership. This is a chance to make a significant contribution to our customer-centric strategy and shape the future of customer engagement in a truly innovative environment. We foster a culture of continuous learning and empower our team members to explore new technologies and methodologies. If you are passionate about customer data and its power to unlock business value, and you desire the flexibility of a remote work model, we encourage you to apply and help us continue to create great moments for everyone, every day.

Key Responsibilities

• Analyze complex customer datasets to identify trends, patterns, and insights into customer behavior, preferences, and segmentation.
• Develop and maintain dashboards and reports using BI tools (e.g., Tableau, Power BI) to track key performance indicators (KPIs) and visualize customer insights.
• Perform deep-dive analysis on specific customer journeys, campaigns, and product performance to optimize strategies.
• Collaborate with marketing, product, and operations teams to define data requirements, provide analytical support, and present actionable recommendations.
• Utilize statistical methods and predictive modeling to forecast customer churn, lifetime value (CLTV), and purchasing intent.
• Ensure data quality, integrity, and consistency across various data sources.
• Stay updated with industry best practices in data analytics, customer insights, and emerging technologies.
• Communicate complex analytical findings clearly and concisely to non-technical stakeholders through presentations and written reports.

Required Skills

• Bachelor's degree in Data Science, Statistics, Computer Science, Economics, or a related quantitative field.
• Proven experience (4+ years) as a Data Analyst, Customer Insights Analyst, or similar role, with a strong focus on customer data.
• Expert proficiency in SQL for data extraction and manipulation.
• Strong experience with a statistical programming language (Python or R) for data analysis and modeling.
• Demonstrated experience with data visualization and Business Intelligence tools (e.g., Tableau, Power BI, Qlik Sense).
• Excellent analytical, problem-solving, and critical thinking skills.
• Ability to translate complex data into clear, actionable business insights.
• Exceptional communication and presentation skills, both written and verbal.

Preferred Qualifications

• Master's degree in a relevant field.
• Experience with cloud-based data platforms (e.g., AWS Redshift, Azure Synapse, Google BigQuery).
• Familiarity with A/B testing methodologies and experimental design.
• Knowledge of customer relationship management (CRM) systems and marketing automation platforms.
• Experience in the retail, e-commerce, or entertainment industry.
• Proficiency in advanced statistical techniques and machine learning algorithms relevant to customer analytics.

Perks & Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness benefits package.
• Flexible remote work arrangement.
• Opportunities for professional development and continuous learning.
• Access to cutting-edge tools and technologies.
• Dynamic and collaborative work environment.
• Employee discounts across Majid Al Futtaim's diverse portfolio of brands.

How to Apply

Interested candidates are invited to apply directly through our careers portal. Please click on the application link below to submit your resume and cover letter, detailing your experience and why you are the ideal candidate for this remote Customer Data Insight Analyst role. We look forward to reviewing your application.