This a Full Remote job, the offer is available from: Canada, California (USA)

We are seeking a highly skilled Data Analyst with deep expertise in IT Service Management (ITSM), advanced Power BI experience. This role is critical in driving visibility into IT operations by transforming complex service data into meaningful, actionable insights that support service excellence, operational efficiency, and strategic decision-making.

Strong SQL expertise
Writing complex queries
Working with relational datasets
Supporting analytics at scale
Advanced Power BI skills
Building complex DAX measures
Leveraging Power BI functions for analytics
Publishing and maintaining production dashboards
ITSM‑aligned analytics
Understanding and analyzing IT operational metrics (e.g., MTTA, SLA, KLOs)
Translating operational performance into actionable insights
Data modeling & transformation
Data normalization
Structuring tables for reporting
Transforming raw operational data into analytics-ready models
Operational mindset
Ability to not just report data, but interpret it and recommend actions that improve IT operations

Nice-to-have (not critical)

Familiarity with ITSM tools or frameworks
Jira Service Management knowledge is explicitly not a focus area for this role

This offer from "ConsultNet" has been enriched by Jobgether.com and got a 75% flex score.

Data Analyst- ITSM- Remote

ConsultNet