Genesys Agentic AI SME

Remote

Duration: 12+ Months

Required Skills:

Core Platform & Certifications

• Genesys Cloud CX Professional Certification
• Genesys Cloud AI Digital Bots & Knowledge Certification
• Genesys Cloud Developer or Architect Certification
• Hands-on experience with: Genesys Cloud AI Studio (AI Guides, Agentic Virtual Agents, Copilots)
• Digital Bots: Development, deployment, testing & optimization
• Knowledge Workbench, Optimizer, Portal
• Intent Miner / Intent Management
• Architect flow integration with bots & AI
• Genesys Cloud APIs & platform integrations

Agentic AI & Generative AI Skills

• Agentic AI architectures: Autonomous agents, multi-agent systems, tool-use agents
• Prompt engineering & system prompt tuning
• RAG pipelines & vector databases
• LLM integration: OpenAI GPT, Anthropic Claude, Google Gemini, Hugging Face
• AI orchestration, reasoning, anomaly detection & human-in-the-loop escalation
• Familiarity with MCP framework (Genesys agentic roles)
• Generative AI applications for CX automation

Programming & Full-Stack Development

• Python (AI/ML scripting & backend)
• JavaScript / TypeScript (front-end & full-stack)
• Go (backend services for Genesys Innovation roles)
• Node.js + React.js
• RESTful API design & microservices architecture

Cloud, DevOps & Infrastructure

• AWS services: Bedrock, Lambda, ECS, S3, IAM, CloudFormation
• Kubernetes & Docker (containerization & orchestration)
• CI/CD pipelines, automated testing, Terraform
• Cloud-native scalable AI application deployment

CX / Contact-Center Domain Expertise

• Conversational AI / Natural Language Understanding (NLU)
• Omnichannel customer journey orchestration
• Voice AI & multimodal interfaces
• Bot insights, analytics & performance optimization

Additional Keywords

• Responsible AI / AI governance & compliance
• Full-stack AI application development on Genesys Cloud
• Integration of AI agents with Genesys Copilot & routing
• Production troubleshooting & optimization of agentic systems

Regards,

Nick Arthur (Nizam)

Associate Director, Recruitment

Pull Skill Technologies Inc.

Direct: +1 551-272-o197