Required Skills:

Core Platform & Certifications

Genesys Cloud CX Professional Certification
Genesys Cloud AI Digital Bots & Knowledge Certification
Genesys Cloud Developer or Architect Certification
Hands-on experience with:

Genesys Cloud AI Studio (AI Guides, Agentic Virtual Agents, Copilots)
Digital Bots: Development, deployment, testing & optimization
Knowledge Workbench, Optimizer, Portal
Intent Miner / Intent Management
Architect flow integration with bots & AI
Genesys Cloud APIs & platform integrations

Agentic AI & Generative AI Skills

Agentic AI architectures: Autonomous agents, multi-agent systems, tool-use agents
Prompt engineering & system prompt tuning
RAG pipelines & vector databases
LLM integration: OpenAI GPT, Anthropic Claude, Google Gemini, Hugging Face
AI orchestration, reasoning, anomaly detection & human-in-the-loop escalation
Familiarity with MCP framework (Genesys agentic roles)
Generative AI applications for CX automation

Programming & Full-Stack Development

Python (AI/ML scripting & backend)
JavaScript / TypeScript (front-end & full-stack)
Go (backend services for Genesys Innovation roles)
Node.js + React.js
RESTful API design & microservices architecture

Cloud, DevOps & Infrastructure

AWS services: Bedrock, Lambda, ECS, S3, IAM, CloudFormation
Kubernetes & Docker (containerization & orchestration)
CI/CD pipelines, automated testing, Terraform
Cloud-native scalable AI application deployment

CX / Contact-Center Domain Expertise

Conversational AI / Natural Language Understanding (NLU)
Omnichannel customer journey orchestration
Voice AI & multimodal interfaces
Bot insights, analytics & performance optimization

Additional Keywords

Responsible AI / AI governance & compliance
Full-stack AI application development on Genesys Cloud
Integration of AI agents with Genesys Copilot & routing
Production troubleshooting & optimization of agentic systems

Ideal Candidate Summary:

A professional with Genesys Cloud certifications, strong Agentic AI & Generative AI expertise, full-stack development skills, and experience deploying cloud-native AI solutions for CX automation.

Regards,

Adam Jones (Azam)

Direct:

Email: Adam (@) pullskill (dot) com

Genesys Cloud Engineer | W2 Role