Note: The job is a remote job and is open to candidates in USA.
BigRio is a company focused on innovative solutions in healthcare, and they are seeking a Prompt Engineer for AI Voice Agents. The role involves designing and optimizing prompts for AI voice agents to enhance patient experiences and call center workflows in healthcare settings.
Responsibilities
- Design, test, and optimize prompts for AI-powered voice agents to improve call center workflows and patient experience
- Inbound and outbound use cases for appointments scheduling and rescheduling, prescription refills, password resets, Patient surveys, Billing and several others
- Integrate conversational AI with call center systems (e.g., SIP, IVR, telephony, EHR/EMR)
- Monitor performance of deployed prompts and voice agents, leveraging analytics to enhance accuracy, tone, and efficiency
- Develop reusable prompt frameworks tailored for healthcare and patient support scenarios (e.g., appointment scheduling, triage, billing inquiries)
- Work closely with engineers, data scientists, and product teams to refine LLM behavior in real-time call environments
- Ensure compliance with privacy, data security, and healthcare regulations
- Provide ongoing enhancements and training for AI agents to handle edge cases, escalate appropriately, and improve overall call outcomes
Skills
- Bachelor's degree in Computer Science, Computational Linguistics, AI/ML, or related field (Master's preferred)
- Direct healthcare provider experience — you understand hospital and clinic workflows, patient communication, and provider-side requirements
- 3–5+ years of experience in prompt engineering, conversational AI, or voice agent/call support development with real-world use cases
- Hands-on experience with LLMs (OpenAI, Anthropic, Azure OpenAI, etc.), NLP frameworks, and voice AI platforms
- Familiarity with call center technologies (SIP, IVR, Voice Telephony, Dialogflow, Amazon Connect, Genesys, or similar)
- Strong background in healthcare provider environments, including HIPAA compliance and EHR/EMR integrations
- Experience with scripting languages (Python, JavaScript) and API integrations
- Excellent communication skills with the ability to collaborate with both technical and non-technical teams
- Proven track record working in a hospital, clinic, or provider setting
- Prior experience designing conversational flows for patient scheduling, insurance verification, or clinical triage
- Knowledge of healthcare standards like HL7, FHIR, or Epic/Cerner integrations
- Experience in measuring and improving speech recognition accuracy and naturalness of AI responses
- Exposure to contact center analytics, sentiment analysis, and call optimization
- Demonstrated success in deploying voice agents or call support solutions in healthcare or patient service environments
Company Overview
BigRio is a technology consulting firm empowering data to drive innovation and advanced analytics. It was founded in 2013, and is headquartered in Boston, Massachusetts, USA, with a workforce of 11-50 employees. Its website is
H1B Sponsorship
BigRio has a track record of offering H1B sponsorships, with 1 in 2024. Please note that this does not guarantee sponsorship for this specific role.
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