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Over the past 16 years, Afiniti's patented technology has paired customers and contact centre agents in real-time based on how well they are likely to interact, leading to better experiences across the entire customer journey. As our products evolve, it is our mission to retain and grow revenue by creating repeatable AI-driven solutions that transition from high-touch managed services to product-led growth.
Afiniti operates globally and has driven billions of dollars of precisely measurable AI value for our telecommunications, banking, insurance, healthcare, and travel customers. We are majority-owned by Vista Credit Partners. To learn more, visit www.afiniti.com.
Afiniti's vision is to lead the contact centre industry by delivering innovative AI solutions that uniquely enhance customer lifetime value and operational efficiency, earning us the trust of leading consumer companies worldwide.
How we work is just as important as what we achieve. Our Ways of Working are ten guiding principles that define the standards and behaviours we hold ourselves accountable to every day. They push us to act with urgency and discipline, to innovate with data and facts, and to always see our work through the eyes of our clients. These principles are actionable commitments that shape daily decisions, strengthen collaboration, and ensure we deliver outcomes that matter.
Together, they encourage us to be intentional in how we prioritize and execute, to confront challenges and conversations directly, and to embrace the richness of our global community with respect and openness. They remind us to celebrate excellence, show kindness, and assume good intentions in every interaction. By living these principles consistently, we build the culture we aspire to - one that is ambitious, respectful, and relentlessly focused on creating meaningful impact for our clients and each other.
Reporting to: Chief Product and Technology Officer
USA
Work Environment: Remote
We are looking for a VP of Agentic AI Engineering to lead the strategy, architecture, and delivery of our Agentic AI systems. This role is responsible for converting cutting-edge AI capabilities into production-ready, scalable products that deliver measurable business impact at market-leading quality and velocity, by instituting state-of-the-art Software Development best practices.
In this role, you will work closely with Product, Engineering, Applied AI, and our GTM team members to design and deploy autonomous AI agents, multi-agent decisioning optimization systems, and applied LLM solutions. You will balance velocity with reliability and scalability, ensuring our products are cutting-edge, performant, and trusted in real-world environments.
This role requires deep technical expertise, strong product and business intuition and systems thinking for scale, and the ability to translate complex AI concepts into clear outcomes.
The ideal candidate has shipped agentic or autonomous AI systems into production, combines deep technical expertise with strong product thinking, and is excited by building new systems in ambiguous, fast-moving environments. They care deeply about reliability, safety, and long-term impact, not just experimentation.
Base Salary: Up to $400,000
Annual Performance Bonus: 25%
We believe that richness in diversity is a huge asset for Afiniti. We value both the similarities and differences in everyone who is a part of the Afiniti team. We believe that this diversity builds a stronger organization and is in keeping with the core values of our company. Our policy, therefore, is to provide equal employment opportunities for all applicants and employees without regard to race, color, religion, sex (including pregnancy, childbirth, related medical conditions, breastfeeding or reproductive health decisions), gender identity or expression, national origin, age, marital status, ancestry, physical or mental disability, sexual orientation, personal appearance, genetic information, family responsibilities, matriculation, political affiliation, military or veteran status, or any other category protected under applicable federal, state or local law. This means that we comply with all applicable human rights and employment legislation, and we do not discriminate in any aspect of employment, including recruiting, hiring, compensation, promotions, reductions in force, or terminations.